Patient Feedback

High quality clinical care is at the heart of what we do. We would like to hear your comments and thoughts with regard to the care you have received. Please be aware that the clinical services we offer are embedded within the structure of the organisations we work for, so a significant amount of your experience is by processes beyond our control. This feedback should therefore relate specifically to the personal interaction with your treating surgeon and the quality or the personal care you feel you have received.

Over 5000 patients treated

Patient Comments

Mr. Andrews was an easy man to talk to and very helpful

Stuart Andrews was very friendly, which helped me be put at ease with the process

I received my consultation extremely quickly after contacting my GP, & was subsequently offered 3 possible dates for surgery within days of my consultation.

Very satisfied as I'm cured!

 

Stuart Andrews and the staff at Mount Stuart Hospital were excellent.

Electronic consultation done to pandemic worked well.

Could find no fault

Patient Comments

All the time, I was most impressed

 

The ward staff and anaesthetist were  so kind and made you feel very safe

 

I was spoken to with respect, I felt the decision was mine and any questions I asked were properly answered, and not "dismissed" as a silly question etc.

 

All the staff I came into contact with either over the phone, or in person, were extremely courteous & respectful.

 

I cannot fault the treatment I received.

 

Excellent care on the day of procedure

 

All staff were of the highest standard in all aspects of care

 

The Staff were first class

Patient Comments

It’s a bit of a whirl on the day, so remembering verbal instructions is difficult. The info sheet was helpful but the ward nurses were really helpful and it was good to be readily able to speak to them.

 

My assigned nurse explained post op medication & I also received literature.

 

All aftercare was explained well.

 

Supported by written information and follow-up phone call

 

Yes but maybe more detail could be given about the immediate days following the op

 

There was no lack of information about aftercare

Patient Comments

For anyone needing surgical intervention. I can say, (as someone who was a little apprehensive about undergoing surgery), that my whole experience at Mount Stuart Hospital, Torquay was of caring & professional staff, & an outstanding outcome following surgery, & I would thoroughly recommend Surgicare UK for treatment.

 

Most certainly would recommend.

 

I received excellent care from consultation to discharge.

 

I would certainly recommend

Any Other Comments About Your Care

 

Mr. Andrews could not have been more helpful, explaining what had happened during the surgery and therefore the need for an unexpected overnight stay. At the follow up meeting he was very clear what needed to happen in the future.

He made me feel very supported and certainly very much better after the surgery had been completed.

 

Mr Andrews was very efficient, explained everything very well and was reassuring.

The procedure went very smoothly and was far less painful than I expected.

Thank you.

 

The double inguinal hernia procedure I underwent was completed within 1 day and I was able to undertake some normal activities by the end of 3 weeks. Full recovery took about 6 weeks. I am completely satisfied with the service and professionalism provided by Surgicare.

 

Overall, the whole process was better than I expected. Stuart Andrews was friendly, approachable and understanding, explained the process and procedure, and my different options, and I feel great with the outcome. I would definitely recommend  anyone in a similar situation, and would like to thank him for everything he's done.

 

Thank you to everyone who looked after me. I'm extremely grateful to be back physically where I was two years ago. David Brocklehurst.